Privacy Policy

1. Who We Are

Donnna.ai ("we", "us", "our") operates a WhatsApp-based AI assistant service. Our registered address is Ahmedabad, Gujarat, India. For privacy-related queries, contact us at app.donnna.ai@gmail.com.

2. Information We Collect

2.1 Information you provide directly

• WhatsApp phone number — used to identify your account and deliver messages
• Messages and content — reminders, notes, and expenses you send to Donnna.ai are stored to provide the Service
• Payment information — billing details processed securely by Cashfree; we do not store card numbers

2.2 Information collected automatically

• Message timestamps and delivery status
• Subscription status and plan type
• Service usage patterns (e.g. how frequently reminders are set) — used to improve the Service

3. How We Use Your Information

We use the information we collect to:

• Deliver reminders, retrieve stored notes, and provide expense summaries
• Manage your subscription and process payments
• Send important service notifications (e.g. subscription renewals, policy updates)
• Improve the accuracy and reliability of our AI responses
• Respond to support requests and enquiries
• Comply with applicable legal obligations

4. Data Storage & Security

Your data is stored on secure cloud servers with encryption at rest and in transit. We apply industry-standard security measures including access controls, monitoring, and regular audits to protect your information.

While we take reasonable steps to protect your data, no system is completely secure. If you believe your account has been compromised, contact us immediately at app.donnna.ai@gmail.com.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you cancel your subscription, your stored data will be retained for 30 days before being permanently deleted, giving you time to request an export.

Payment records may be retained longer as required by applicable accounting and tax laws.

6. Sharing Your Information

We do not sell or rent your personal data. We may share limited information with:

• Cashfree — our payment processor, for billing purposes only
• WhatsApp / Meta — as necessary to deliver messages through the WhatsApp Business API
• Cloud infrastructure providers — for data hosting and processing
• Legal authorities — if required by law, court order, or to protect against fraud

All third-party providers are contractually bound to handle your data in accordance with applicable privacy laws.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing activities
• Request a portable copy of your data

To exercise any of these rights, contact us at app.donnna.ai@gmail.com. We will respond within 30 days.

8. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

9. WhatsApp & Meta

Donnna.ai operates through the WhatsApp Business API. Your use of WhatsApp is also subject to WhatsApp's Privacy Policy and Terms of Service. We are an independent service and not affiliated with Meta Platforms, Inc.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active users of material changes via WhatsApp. Continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

11. Contact Us

For any privacy concerns or requests, please reach out to us at app.donnna.ai@gmail.com or visit our Contact page.